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STORE NAME:
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Your Name:
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Position:
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Choose One
Cashier
Manager
Owner
Distrubtor
Email
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Date
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Time
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Your Phone Number
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Store Phone Number
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POS:
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System:
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Software Version
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Level 1 -
Store Down
(Server POS/All PC's)
CALL 828-851-6077
(After Submission)
Afer-Hours/Weekends: (800) 901-5982
Level 2 - Some PC's Down (not critical)
Level 3 - Customer Issues/Single PC Issue
Select Incident Level:
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Choose One
Level 1 (Call 828-851-6077)
Level 2
Level 3
Level 1 - Your Whole Site Is Down OR your POS/Internet/CJB is Down Level 2 - Some PC's are down but not all. Level 3 - Customer related issues OR a Single PC is down.
Describe the issue(s) in detail:
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Customer Information
If a Customer was involved, please provide ALL of the following information:
Customer's Name (First and Last)
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Driver License #:
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ID
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Code (IF Given by Tech Over The Phone)
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